Refund policy

Return & Refund Policy

Last Updated: August 1, 2026

At ASTITVA, we carefully inspect and securely pack every order before dispatch. We accept returns only in the following circumstances:

1. Eligible Returns

A return or replacement may be accepted only if:

  • The product is proven to be duplicate/counterfeit or not the product described by ASTITVA.

  • The product is received damaged due to shipping or handling.

  • The wrong product has been sent by ASTITVA.

2. Unboxing Video Required

For any claim regarding a damaged, incorrect, or duplicate product, customers must record a continuous, unedited video while opening the package.

The video should clearly show:

  • The unopened package from all sides.

  • The shipping label/order details.

  • The complete unboxing process.

  • The product and its condition immediately after opening.

Without a valid unboxing video, ASTITVA may not be able to accept or process the return/replacement claim.

3. Time Limit for Claims

Any damage, wrong-product, or authenticity-related claim must be reported to ASTITVA within 24 hours of delivery, along with the required unboxing video and order details.

Claims submitted after this period may not be accepted.

4. Product Condition

The product must be returned in its original condition and packaging, along with all accessories, tags, certificates/reports (if provided), and other items included with the order.

Products that have been altered, worn, damaged after delivery, or tampered with by the customer may not qualify for a return or replacement.

5. Refund or Replacement

After receiving the claim and supporting evidence, ASTITVA will review the case.

If the claim is approved, ASTITVA may provide:

  • A replacement product, or

  • A refund, depending on the circumstances and availability.

Refunds, when approved, will be processed through the applicable payment method or payment channel.

6. Change of Mind

We do not accept returns or refunds simply because a customer has changed their mind, ordered the wrong product/variant, or no longer wants the product, unless otherwise agreed by ASTITVA.

7. How to Report a Problem

To report a damaged, incorrect, or duplicate product, contact ASTITVA with:

  • Order number

  • Customer name and phone number

  • Clear photos of the product and packaging

  • Complete unboxing video

  • Description of the issue

Our team will review the information and guide you through the next steps.

ASTITVA reserves the right to determine eligibility for a return, replacement, or refund based on the evidence provided.