Shipping Policy

Last Updated: August 1, 2026

At ASTITVA, we aim to process and deliver every order safely and efficiently. Orders are shipped through trusted third-party courier and logistics partners.

1. Order Processing

Orders are generally processed within 1–2 business days after the order is successfully placed.

For Cash on Delivery (COD) orders, ASTITVA may contact you to confirm your order before dispatch.

Orders may take additional time to process during sales, promotional periods, holidays, or other circumstances that result in unusually high order volumes.

2. Delivery Time

Once your order has been dispatched, delivery typically takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery to remote or difficult-to-reach locations may take longer.

Delivery timelines are estimates and are not guaranteed.

3. Shipping Partners

ASTITVA uses third-party courier and logistics partners to deliver orders.

Once an order has been handed over to the courier, delivery is subject to the courier company's operational schedule, routes, and delivery policies.

ASTITVA is not responsible for delays caused by the courier due to circumstances beyond our reasonable control.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Phone number

• House/building number

• Street/locality

• City

• State/province

• PIN/postal code

ASTITVA will not be responsible for delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.

5. Cash on Delivery

COD may be available for eligible locations.

For COD orders, the customer must keep the exact order amount ready and pay the delivery partner at the time of delivery.

COD availability may vary depending on the customer's location and courier service.

6. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

If free shipping is offered as part of a promotion, the applicable terms of that promotion will apply.

7. Failed Delivery

If a delivery attempt fails because the customer is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses to accept the package, the courier may make another delivery attempt or return the package to ASTITVA.

Additional shipping or re-delivery charges may apply where applicable.

For COD orders, repeated refusal or non-acceptance of orders may affect eligibility for future COD purchases.

8. Tracking

Once your order has been dispatched, tracking information may be provided through the courier service.

Customers can use the tracking information to monitor the status of their shipment.

Tracking updates may take some time to appear after the package has been handed over to the courier.

9. Delayed or Lost Shipments

If your shipment appears significantly delayed or is reported as lost, please contact ASTITVA with your order details.

We will coordinate with the relevant courier partner to investigate the shipment and provide an appropriate resolution.

10. Damaged Packages

If the package appears visibly damaged at the time of delivery, customers are advised to record the condition of the package before opening it and record a continuous, unedited unboxing video.

For damaged-product claims, the unboxing video may be required to process a return, replacement, or refund.

Please refer to our Return & Refund Policy for complete requirements.

11. International Shipping

International shipping availability, delivery times, customs duties, taxes, and other charges may vary depending on the destination country.

Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated by ASTITVA.